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Significant savings, predictable IT costs, best practices and low risks

HCI's IT Managed Service allow business executives to retain control over IT strategies while benefiting from reduced operating costs and risks without compromising service delivery to end users and their clients. With HCI's Managed Service model, we take the responsibility for operations delivery, drawing on IT governance best practices. As a full-service IT provider, HCI rigorously manages operations, focusing on quality and operational excellence, while offering competitive pricing. We build lasting partnerships based on trust and transparency. Our service delivery approach is rooted in operational excellence, and our management model puts accountability and leadership first.

 

PT. Harsa Cipta Intiguna (HCI) Managed Service covers below expertise domains:

Project Management

HCI provides this service as the top service in the project, this service will manage the entire project from the initiation until the end of the project.  The project lifecycle will be managed professionally with any common SDLC methodology.
In this service, HCI will cover the management strategy to rollout the project so that it meets the high-level and main goals of the project.

Business IT Consulting

Generally, HCI provides this service as the prime service in the project rollout, this service will determine the solution to meet the client's requirements.  There would be a lot of gaps between the client's requirements and the available IT system, and these gaps should be mapped properly and correctly to achieve the best sharp, effective and efficient solution.
In this service, HCI will cover the mapping of needs to design of the system that will be customized optionally and implemented.

Technical IT Consulting

HCI provides this service as the main service in project rollout, this service will translate the IT business solution which comes from the Business IT Consultant to the IT technical solution.  There would be a lot of gaps between the business solution and the available IT system, and these gaps should be mapped properly and correctly to achieve the best sharp, effective and efficient solution.
In this service, HCI will lead the business design into the technical design and architecture in order to implement the system as IT Solution.

IT Software Development

HCI provides this service as the core service in the IT development project, this service will conduct the IT technical solution as plan with certain and proven methodology of software development.  There would be a lot of obstacles in "translating" and "conducting" the IT technical solution, and these obstables should be early identified and should be managed properly and correctly to achieve the best sharp, effective and efficient solution.
In this service, HCI will deliver software development process with mature and proven methodology based on the user’s specific requirements.

IT System Engineering

HCI provides this service as the main service in the IT system implementation and integration, this service will "transform" the IT solution into the useful IT software which ready to be used to support your business.  There would be a lot of constraints in this "transform" processes, and these constraints should be identified and managed properly and correctly to achieve the best sharp, effective and efficient IT system.
In this service, HCI will conduct and ensure the proper implementation of the system in target environment based on the agreed design and architecture including the required integration to the existing IT system.

IT Support Engineering

HCI provides this service as the supporting service for the IT system, this service will "ensure" the useful IT software which already being used to support your business is still and will always be ready to "serve".  There would be some issues or problems occured in the IT system's lifecycle, and these issues or problems should be identified, solved and managed properly and correctly to achieve the best sharp, effective and efficient IT system.
In this service, HCI will ensure the "after go-live" phase is on the right track as plan so that the IT system would have the high availability, sustainability and scalability.